Frequently Asked Questions

Where should I park?

If you have an appointment scheduled, you’re welcome to use the private drive on the 5th Street side of the building. Please call to let us know you’ve arrived and remain in your vehicle until we let you know you can come in. This helps us maintain a Fear Free environment. Thank you.

If you are picking up medications or dropping off a sample, please park in one of the many spaces available along the street and call; we will bring your items out to your car. Please put your hazards on while you wait. If your visit necessitates coming inside, we have quarters available for the meter!

What does ‘by appointment only’ mean?

This means you can depend on a quiet, calm visit when your dog or cat is here. We do our very best to reduce traffic in on lobby by scheduling pick up times that work for busy pet parents but do not interfere with our appointments. Additionally, staff availability may change for various reasons, including house calls, so always call first before stopping by so we can be sure you can be helped.

What does it mean to be a Fear Free® clinic?

A Fear Free clinic is dedicated to reducing stress and anxiety during veterinary visits. This involves creating a calming environment, using gentle handling techniques, and employing strategies to make medical procedures as comfortable as possible. The goal is to help animals feel safe and relaxed, thereby reducing their fear and anxiety, which can lead to better cooperation, improved health outcomes, and a more positive experience for both pets and their owners.

How else are we different?

You may be accustomed to most people greeting your pet by lowering their bodies, putting their hands out for a sniff, and greeting them with high or low pitched voices of excitement. While internally we are squealing with delight and thrilled to see your pet, externally we are remaining relaxed as to not increase their FAS.

What forms of payment do we accept?

We accept all major credit credits. We also partner with CareCredit if you’d like to make monthly payments. We do not accept cash, thank you for understanding.